Reading Horizons Customer Support

Need help installing your Reading Horizons software or troubleshooting a technical issue? We’re here to help! Contact us or select your product below to view tutorial videos, user manuals, and other support resources:

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Reading Horizons Discovery®

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Reading Horizons Elevate®

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Reading Horizons Accelerate TM

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Home Use

Join the Reading Horizons Teachers League for additional teaching tips and support from the teachers and experts in the Reading Horizons community. Join now! ›

Top Solutions

  • My username and password don’t work. For Admin Login: make sure caps lock is turned off. If that doesn’t work, call technical support and they will assist you.
  • My students can’t move on to the next chapter. Check and make sure that students have earned all of the assigned reading library points. Make sure they passed the chapter test.
  • When trying to edit a student or log in as a student I get a message about the account already being used. This occurs if the student didn’t exit the program correctly the last time they used it, or if the computer shut down while they were logged in. This is fixed by resetting the student in the admin system or optimizing the database.
  • What are the system requirements? View System Requirements

Contact

If you’re interested in our Home Use products, please visit our Home Use information page.

Corporate Headquarters

1194 West Flint Meadow Drive
Kaysville, UT 84037